Multifactor Authentication (MFA) Setup
Note: Make sure to confirm with IT that your account is MFA ready before attempting to proceed.
- On your phone download the app called “Microsoft Authenticator”, do not open the app once it’s finished downloading.
- Sign in to https://portal.office.com
- You should be greeted with a screen labeled “More information required”, press “Next”.
- On the screen labeled “Additional security verification” under step 1: click the dropdown and select “Mobile app”. Select “Receive notifications for verifications” then click the “Set up” button.
- On the next screen “Configure mobile app”, open the Microsoft Authenticator app downloaded on your phone, accept or press ok to any prompts, press the plus button or add account and choose “Work or school account” and scan the QR code on your screen.
(Above is an example, do not scan this code.)
- If the app displays a six-digit code, click the “Next” button.
- The app should configure for notifications and verification codes, click “Next” when prompted.
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Let’s make sure that we can reach you on your Mobile App device. On your phone, you should receive an approve or deny request, select “approve” and on the PC click “Next” when prompted.
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Select country and enter your phone number. Should the app fail, you will be sent a text message for verification as a backup method.
MFA should now be active for your account.
If you need any further assistance, please submit a ticket to fiveguyshelp.zendesk.com