Troubleshooting Cloud Printers
Try these steps if your printer is not in an error state but is not printing.
- Open the Settings app.
- Click on Bluetooth & Devices, then on Printers & Scanners.
- Click into each printer in the list, then click on Remove Device
Note: Only remove cloud printers. - Restart your computer
- Return to Settings > Bluetooth & Devices > Printers & Scanners
- Click on Add a printer or scanner
- In the dropdown for 'Show printers and scanners associated with my' ensure it is set to 'Work or school'.
- For the printers that you will use, click on Add Device.
- Attempt a test print by clicking into the printer, add then clicking Print test page
- If the printer now outputs a test page, it is now functional.
- If the printer still fails to print, submit a support ticket at https://fiveguyshelp.zendesk.com/